On March 24, Yelp announced a new partnership with GoFundMe to support local businesses that have been significantly impacted by the coronavirus pandemic. According to a post on Yelp’s official blog, Yelp users can expect to see GoFundMe fundraiser links automatically appear on Yelp pages for a variety of local businesses in the near future. Yelp and GoFundMe have also pledged to match the first $1 million in donations, so keep an eye out for a “donate” button on Yelp pages for the businesses you love.
The list above is just a small selection of the fundraisers and relief efforts across the country to support laid-off and at-risk shift workers in this time of need. If you want to help workers, the best place to start is in your own community. Check in with friends, family, and local businesses to see where your time and money can have the biggest impact. You can also check out the national fundraisers above, continue to spend money at local businesses, and signal-boost fundraisers in your network.
Caught between the new coronavirus and earning a living, the Mile High City’s independent workforce opens up about how Lyft, Amazon, Instacart, and others are supporting them (or not) during the COVID-19 pandemic.
In many ways, gig economy workers have become the unsung heroes of the COVID-19 crisis, often facing frontline exposure to the virus without the protections—including health and unemployment benefits—provided to traditional employees. Some companies have made efforts to support workers during this time, such as offering two weeks of sick pay for those diagnosed with the novel coronavirus. But even workers ordered to stay at home by local governments have experienced challenges getting the companies approve their claims.
Last week, which began with Instacart and Amazon employees and contractors striking for higher pay and better safety measures, several Denver gig workers talked with 5280 about their experiences during the novel coronavirus pandemic.
*Full names withheld at the request of the subjects.
People are desperate, but that’s good though. Customers, they feel so bad for us, so a lot of the time they’re tipping us like crazy high. I could work seven days a week nonstop and make a ton of money, but I don’t want to do that because there’s a chance that I could be infected at anytime. Amazon and Whole Foods, their workers are going on strike because they don’t feel safe in these conditions.
The thing is, the last time people tried to strike against Instacart, it backfired on us. We used to have this quality bonus—every time a customer gave you five stars you got an extra $3 on your order. So it was a big incentive for us to give really good service. But when that strike happened, they completely removed it. They said they were going to implement new ways for incentivizing us with promotions, but that didn’t happen until—honestly until the coronavirus started to come into effect. Promotions are like, if you work from noon to 5 p.m., every delivery you do in that span you get an extra $3 per delivery. They don’t care. It’s that simple. They know they can exploit us and there’s nothing we can do about it.
Sherrie Salazar: Lyft, Instacart, Postmates
I have always done the express rental program through Lyft and Hertz, but the rental is $250 a week, and I haven’t been making that the last two weeks. Ridership is down. Grocery shopping and food deliveries are through the roof, which is what’s saving us gig workers right now. I just started with Instacart and Postmates during the pandemic. Postmates isn’t a big tipper. Instacart is. My Postmates stuff has all been food delivery; I think maybe customers think they’re paying too much for their food so they’re not going to tip the driver. It’s like, we’re out here making sure you get it. And it’s still warm—or cold, or whatever it’s supposed to be.
I’m a high-risk [patient] if I were to get COVID-19. My heart functions at 74 percent. I have asthma. I have kidney disease. I’m pre-diabetic. I’m still doing my job. I’m being safe about it.
I’m pretty sure I had or still have COVID-19, and I self-isolated the moment I started having symptoms. My children have had it as well. I immediately contacted Lyft to let them know that I would be returning my rental and isolating. I then contacted them to see what relief would be available to me. They indicated that without a positive test result, I get no help. But no one can get tested in Colorado unless they are admitted to the hospital or meet the criteria for high risk. I contacted my primary care physician, and they indicated they would not issue a request for a test because I do not meet the criteria.
I’m convinced Lyft knows that not many people can get tested so they made that a requirement for helping drivers, thus limiting their need to help drivers. This is a crock of shit. I have been driving full-time for Lyft for a year with over 3,900 rides. I would estimate Lyft has made in excess of $40,000 from me. Still, they can’t help me even though I did the right thing and stopped driving.
Steve*: Amazon Flex
Amazon has said it’s hiring 100,000 workers both in warehouses and as flex drivers. I guess my perception is that they’re trying to bring in a lot of new drivers to increase the pool of people who are picking from available slots so Amazon can avoid surge pricing. My personal opinion is everything Amazon is going to do is going to be in its favor—which is going to decrease the amount it has to pay to do deliveries.
I can certainly understand why people are [striking]: It’s the low pay. It’s all these packages that are coming in from all different locations and you just don’t know if the virus is on any of them. How long can it survive on cardboard packages? With this coronavirus, I’m hoping it does compel some of these companies that are providing gig work to provide better [personal protective equipment]—not only for the drivers’ protection but also for the customers’ protection as well
Stephanie Ramsey: Uber, Lyft, Instacart
I’m not someone who has a savings account that I can fall back on. I’m grateful that I at least have something, because if I didn’t have [Instacart] I would be in a bad position. But yeah, I certainly feel forced into it. There’s not another option, really.
I don’t want this to wreck years of my life financially. I don’t want to get buried. I could stay at home and probably call all of the billing companies, and they would put it off for a little while but—yeah, I’d rather risk going out and getting sick than have to worry about my finances. Definitely.
At this point in time, my tips have been 50 percent and more of my overall earnings. If I was strictly relying on what Instacart is willing to pay me, this would not be worth it. It’s only worth it because there have been a lot of generous people.
Interviews have been edited for length and clarity.
I’m a single owner of an LLC – should I apply for the Paycheck Protection Program, unemployment benefits, or both? I haven’t been eligible for unemployment in the past, but I think I might be now – how does that work?
The Colorado Small Business Development Center is pleased to announce a webinar tomorrow, Friday April 10, aimed at independent contractors, online platform workers, contract firm workers, on-call workers and temporary workers.
Get your questions answered about who should apply for unemployment, how to do it, when to expect funds, and more during this webinar hosted by the Colorado Department of Labor and Employment.
Q: What the heck are “gig workers”? I keep seeing that phrase turn up.
Answer: That is a phrase for freelance and contract workers who work short gigs, such as Uber and Lyft drivers, temporary workers especially ones hired for a specific task. According to Investopedia, a business news website, “the gig economy is based on flexible, temporary or freelance jobs, often involving connecting with clients or customers through an online platform.”