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Streamlining Payments for Global Gig Economy Workers

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Most gig workers operate their daily lives with instant mobile connectivity that provides access to available job options and rich data. Unfortunately, when these gig workers are paid for their services, it’s often coming through antiquated means. Think checks or slow ACH processes that are cumbersome and use up valuable time that could be spent hustling for more work. And, when the payments need to cross global borders, the process is even less efficient and timely.

There’s a disconnect between when gig workers are currently paid and their workloads. Meaning, a small percentage of gig companies pay immediately when work is completed, but the average gig worker would put in more hours if they were paid faster. A streamlined real-time payment platform is ideally suited for gig companies that want to expand and improve the worker’s experience, regardless of where the worker lives. Here are four tips for streamlining payments for global gig economy workers.

Create Immediacy

Real-time payment methods are of course immediate. Work is done. Money is paid. With real-time payments in place, if a gig worker interacts with an end customer (driver, delivery, etc.), or if they’re a freelancer (designer, writer, etc.), the benefits of a better experience are profound. The worker has more positive experiences with the brand, is more likely to recommend them to others and more willing to perform high-quality work. Gig workers must manage variable monthly budgets, and immediate payouts allow them to understand their financial situation dynamically. The immediacy of the payments makes this happen.

Make it Flexible

Gig economy workers are flexible with when and how they work, and their payment options should follow suit. Companies that work with experienced real-time payment vendors can offer this flexibility. The gig worker receiving the funds can choose for direct sending to a debit or credit account or a physical or virtual prepaid card. On the gig company’s side, the platform features its own personalized branding and is easily integrated into existing systems. The vendor operates the complex back-end security and processes, and the gig economy receives a platform that streamlines accounting and increases worker satisfaction. This flexibility is essential for some underbanked global populations that need funds in a method that makes sense for their situation.

Boost Productivity and Loyalty

Real-time payments improve productivity because workers can focus on gigs instead of their finances. If they’re running ahead with money on the month, maybe they take a break for a day or two. Knowing they need to pull in some more dollars also helps them to take on new work with an existing or new gig provider. Real-time payments remove the waiting and worry that come with traditional payment methods. On the loyalty front, a gig company offering real-time payments can keep workers focused on their brand. This loyalty is crucial for managing and growing global gig workforces.

Give them a Tip

When Uber instituted tipping for drivers, it was a big deal. Drivers asked for it for years, and once in place, other gig economy brands followed suit. Real-time payment processing allows gig companies to separate payments specific to tips and regular pay. This can assist in budgeting for the worker, easier accounting for the company and encourage positive worker behaviors that result in tips.

As with other elements of the digital and mobile economy, real-time payments are removing inefficiency. Because in the context of the gig economy, inefficiency curtails innovation and growth for both the hiring companies and gig workers. Gig companies looking to expand globally must understand the need to attract the best gig workers, whether they’re in Omaha or Jakarta. Real-time payments integrated into a mobile-first philosophy is a primary way to develop a global group of loyal and efficient gig workers.



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Workers

Feds seek input into gig worker vulnerability

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OTTAWA—The latest Canadian Construction Association newsletter reports that the federal government through Employment and Social Development Canada is looking for input on potential updates to the Canada Labour Code to accommodate gig workers.

Labour Minister Filomena Tassi has issued a request for information, “citing COVID-19 as having exposed a number of vulnerabilities for gig workers and those that rely on them for essential services.”

The government is seeing input on the experiences of gig workers in federally regulated sectors including those who work through digital platforms such delivery or freelance work; and how federally regulated workers could benefit from a “right to disconnect” from their cellphones after they finish their workday.

The initial consultation period is open until April 30. Further consultation with employers, unions and other stakeholder organizations will follow in the third quarter of 2021.

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Welsh campaigners condemn gig-economy employers after report finds insecure workers are twice as likely to die from Covid-19

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WELSH campaigners condemned employers of insecure and gig-economy workers today after a report found that they were twice as likely to die from Covid-19.

The Morning Star reported today that TUC research had linked insecure work to a much higher risk of contracting and dying from Covid-19.

Welsh Labour’s Senedd candidate for Pontypridd Mick Antoniw called for the devolution of the Health and Safety Executive powers to Wales and pledged new powers.

He said: “The pandemic has exposed the consequence of 10 years of funding cuts of the Health and Safety Executive. There is now a real need to devolve health and safety responsibilities to the Welsh Parliament.”

Wales TUC general secretary Shavanah Taj said: “It is incredible that, over a year into the crisis, the UK government still fails to recognise both the practical and moral case for fixing our broken sick-pay system.

“No matter your race, gender, disability or background, everyone deserves fair pay and to be treated with dignity and respect.”

PCS union regional secretary Darren Williams said: “The research highlights the point that it is the same sort of bad employers who deny their staff job security who are also more willing to expose workers to unnecessary risk of Covid.

“We have many members who work in outsourced roles. These workers are often employed in agencies like the DVLA [Driver and Vehicle Licensing Agency] in Swansea, where management decisions have contributed to 600 staff testing positive for Covid and one person tragically losing his life.” 

Unison Cymru lead for social care Mark Turner said: “Over 60 per cent of care in Wales is provided by the private sector. That’s why Unison is calling for a publicly delivered national care service in Wales.”

Mr Antoniw said that while employment is legally reserved to the Westminster government, the Welsh administration can promote socio-economic change and ethical employment standards through procurement policy.

“This is what underlies the draft Social Partnership Wales Bill, which is currently out for consultation,” he said.

“Putting the current partnership of government, trade unions and business on a statutory basis and using the leverage of public spending to drive ethical standards, worker representation and promote collective bargaining, it is an opportunity to use Welsh powers to drive change and bring working conditions for many into the 21st century.”

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UK gig workers: tell us your experiences during the pandemic | Gig economy

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In recent months, concerns around working conditions and precarious employment have been voiced by workers at several major companies including Uber, Hermes, Amazon and Deliveroo. They are among millions of gig workers in the UK who have continued to drive, deliver, clean and cook – among many other services – throughout the pandemic.

As part of The Guardian’s coverage, we would like to hear about gig workers’ experiences. You can tell us using the form below.

Share your experiences

You can get in touch by filling in the form below, anonymously if you wish or via WhatsApp by clicking here or adding the contact +44(0)7867825056. Your responses are secure as the form is encrypted and only the Guardian has access to your contributions.

One of our journalists will be in contact before we publish, so please do leave contact details.

If you’re having trouble using the form, click here. Read terms of service here.

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