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FAQs on Malaysia’s PENJANAGig programme for gig workers

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Malaysia’s Social Security Organisation (SOCSO) has shared a series of frequently asked questions (FAQs) on its Facebook page, detailing key information about its PENJANAGig programme. These FAQs cover what the plan is about, who it is applicable to, benefits provided, and more, as shared below.

FAQs on the PENJANAGig programme by SOCSO

Q1 What is PENJANAGig?

The PENJANAGig programme is a government assistance initiative announced by the Prime Minister on 5 June 2020, through PENJANA, to ensure the social security and welfare of self-employed persons (OBS, or Orang Bekerja Sendiri) in the gig economy. Since the implementation of the MCO, there has been an increase in demand for services and employment based on the gig economy, in turn increasing the risk of work disasters.

This government assistance is in the form of a portion of the Self-employed Social Security Scheme (Skim Keselamatan Sosial Pekerjaan Sendiri, or SKSPS), under SOCSO.

Q2 Who is the intended gig worker under the PenjanaGig programme?

Gig employees are those who are involved in carrying out a task or job where they are paid and operated through an online service provider platform as well as digital applications. More information can be found in appendix 1 (in the Facebook post below). It includes platforms such as Boleh Compare, HappyFresh, Lalamove, Supahands, Yummi Hero, and more. 

Q3 What is the Social Security protection plan outlined below SKSPS?

There are four (4) types of SKSPS contribution payment plans, as follows:

priya sep 2020 socso penjanagig table 1 facebook

Q4 What is the eligible contribution plan under this scheme?

The selected contribution plan is the second plan, which is RM232.80 per year. Contribution assistance is paid for a coverage period of one year.

Q5 What is the amount contributed by the government and the amount required to be paid by the service provider platform?

Contributions will be paid through a government contribution of 70%, while the remaining 30% will be contributed by the platform service providers (or their own gig employees through the platform its service provider) under Plan 2. The amount contributed by the government ranges from RM163.00 from RM232.80.

priya sep 2020 socso penjanagig table 2 facebook

Q6 Is the contribution payable on a monthly basis?

Contributions cannot be paid monthly. Contribution assistance is paid for a coverage period of one year.

Q7 What are the conditions that qualify OBS to receive the benefits under this programme?

  • Malaysian citizen / Permanent Resident
  • Actively working under Gig economic provider platform
  • Work full-time or part-time
  • OBS who have not yet joined or who are contributing to SKSPS are eligible.
  • SKSPS protection under this programme is set out under Plan 2 only.
  • OBS working in Malaysia
  • Any OBS who does self-employment activities in more than one sector is allowed to apply, provided the sector is a gig economy service provider.

An example scenario is as follows:

priya sep 2020 socso penjanagig table 3 facebook

Q8 Is the gig economy service provider platform required to register under a service provider registered with the Malaysia Digital Economy Corporation (MDEC)?

Yes, the service provider platform provider needs to be registered with MDEC.

Q9 What are the benefits enjoyed by self-employed people under the PENJANAGig Programme?

The benefits enjoyed by OBS are social security protection under SKSPS, SOCSO.

Q10 What kind of benefits are subsidised under SKSPS?

priya sep 2020 socso penjanagig table 4 facebook

The other benefits provided are as follows:

  • Medical benefits
  • Educational benefits
  • Physical or vocational rehabilitation facilities

Note: For further clarification on the benefits of SKSPS, please visit gig.perkeso.gov.my.

Q11 How can applications be made for this service provider platform?

The service provider platform can be registered in the PENJANAGig programme through this website.

Q12 What are the documents required for registration under PENJANAGig?

Documents required for PenjanaGig are:

i. A copy of the registration forms for SSM/ROS/ROB/PBT or other organisations; and
ii. A copy of the MDEC confirmation letter as a strategic partner for the partnership economic programme.

Q13 When can this application be submitted to SOCSO?

Applications and payment of contributions can be made starting 15 June 2020 until 31 December 2021. Approval of each application submitted will be subject to SOCSO’s final decision.

Q14 When does the SKSPS coverage date start?

Coverage begins with the date and time of receipt of payment of contributions by the service provider platform.

Q15 Is there a limit on the number of gig employees who can apply for the PenjanaGig programme?

There is no limit to the number of gig employees per application by the platform service provider.

Q16 What if the OBS is already registered under an SKSPS plan?

SOCSO is researching and taking appropriate action and will inform and discuss with the service provider platform.

Q17 What if the OBS intends to receive this, but the service provider platform isn’t co-operating?

The OBS can contact SOCSO to make a transaction (engagement) with the service provider platform. For further inquiries, please contact SOCSO’s customer service hotline at line 1-300-22-8000 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..


Photo / Pertubuhan Keselamatan Sosial

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Local chef creates app to connect gig workers with hospitality jobs

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CHARLESTON, S.C. (WCBD) – Connecting gig workers to hospitality jobs in Charleston is now easier than ever thanks to the app, Gigpro. It was created by a local chef, Ben Ellsworth, along with three others. The app lets anyone apply for and book jobs for just a single night at a time. It’s a fast and easy way to fill open shifts without committing to full employment with a business.

The hospitality industry is facing a detrimental shortage of workers with both back-of-house staff like line cooks and dishwashers as well as front-of-house staff like servers and bartenders.

The idea came to Ben Ellsworth, who’s been a chef in Charleston since 1998, as he stared at a pile of dishes in the Royal American kitchen during a shift when the dishwasher called out. He says the lightbulb switched on when he checked his cell phone.

“I got a notification on my phone that someone had booked my Airbnb and I said out loud ‘I wish he had booked to wash these dishes.’,” said Ellsworth.

That’s when Gigpro was born.

Nearly 150 Charleston businesses and over 2,000 workers have joined the platform since its initial release in late 2019. In the first month of beta testing, 36 gigs were booked and in the second month, 86 gigs were booked.

Now Ellsworth says around 200 gigs are posted to the platform each week.

There are only a few simple steps to set up Gigpro and begin picking up shifts. Download the free app, create a profile with a resume, fill out insurance information and add a payment method. A restaurant will post a shift with information like date, hours, and pay, then workers on the app can scroll through and apply for a job. If the employer finds a good fit for the night, the job will be booked. After a worker completes the job, payment is sent through the app two to three days later.

“Everybody that’s on the platform gets covered with occupational accident insurance,” explained Ellsworth. “Which takes the liability off the business and keeps the pro safe.”

He says the occupational accident insurance is about $0.38 per hour. Many gigs pay $15 to $30 an hour.

It’s a big help for employers working to fill shifts when employees call out or when staff is short.

Wild Dunes Resort on the Isle of Palms has been working with Gigpro for just over a year and recently has been booking workers most weekends.

“It’s a great tool to have in our toolkit,” said Manny Montes, the assistant director of HR at Wild Dunes Resort.

In some cases, at Wild Dunes and other businesses, workers have been asked to stick around.

“There’s actually two people that we connected with originally on the app that we’ve ended up offering positions to stay on board with us as actual employees,” said Montes.

Gigpro is a way to get some fast cash and help out businesses that are in dire need of staff.

“I would say right now that our biggest mission is to try and get more money in the pockets of the workforce in this industry. I’ve heard from multiple businesses that we’re working with that we’re kind for the only thing that’s moving the needle and getting help in the door,” said Ellsworth.

Gigpro is officially expanding to Nashville, TN and Charlotte, NC and Ellsworth hopes to add more “food eccentric cities” to the list soon.

For more about Gigpro, click here.

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Rep. McHenry introduces Gig Worker Equity Compensation Act

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U.S. Rep. Patrick McHenry (R-NC) introduced legislation that would include the gig workforce in the category of workers who can benefit from equity compensation.

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The Gig Worker Equity Compensation Act (H.R. 2990) would help gig workers share in the economic resurgence while preserving their flexibility and independence.

“How people choose to work is changing. Our technology-driven economy is embracing this shift, Washington needs to keep up,” McHenry, the Republican leader on the House Financial Services Committee, said. “By giving these non-traditional workers access to equity compensation—just like traditional employees—we can ensure they benefit from the growth of the companies they are making successful. While Democrats attempt to stifle this growing sector of the workforce, my bill ensures they retain the flexibility they need while giving them the opportunity to grow wealth. This is a win for our capital markets, job creators, and gig workers.”

McHenry points out that about a quarter of the U.S. workforce participates in the gig economy or non-traditional work — whether as a rideshare driver, food delivery courier, or sharing their property through a platform like Airbnb. Further, about 10 percent of workers rely on alternative work arrangements for their primary source of income. These workers do not want to be bound by constraints like an office, set hours, or a traditional employer-employee relationship. This bill seeks to provide additional flexibility to support these workers.

In November 2020, the Securities and Exchange Commission (SEC) voted to propose rules to provide equity compensation options for gig workers. McHenry welcomed this initiative and is committed to working with the SEC to implement his broader proposal.

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GigIndia to provide Rs 3 lakh insurance cover to active gig workers

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GigIndia, a B2B gig marketplace for on-demand work completion, will provide free COVID health insurance to its active gig workers covering up to Rs 3 lakh of medical expenses. Considering the adverse financial impact of COVID-19 on its gigger families, the Pune-headquartered firm in a release said that it is offering this insurance to active gig workers to make them feel relatively secure during these challenging times.

Moreover, the company is initiating efforts to ensure certified giggers on its platform continue receiving gigs (projects), thereby enabling a steady monthly income, it added.

“The COVID Health Insurance will ensure that medical costs are covered if any gig worker tests positive for COVID-19. We are also providing financial assistance to gig workers, which will help them with essential expenditure such as hospital charges, oxygen cylinders and ventilators, among others,” said Sahil Sharma, Co-founder & CEO, GigIndia.

Sharma said Rs 3 lakh covid health insurance will be given to thousands of active giggers on the company’s platform. In addition, the company has also set up an internal Rs 10 lakh covid relief fund for gig workers in need.

He further said that unlike full-time white/grey collar workers, giggers and grey collar part-time workers typically do not receive social security benefits and paid leave or access to health insurance.

According to Sharma, GigIndia is providing emergency loans for medical expenses, 100 per cent reimbursement of vaccination cost for all its employees and their family members, along with 14-days’ paid leave if an employee tests positive.

GigIndia said it empowers large enterprises to scale rapidly by providing a flexible workforce along with tech-enabled real-time tracking for work completion, remote customer onboarding, virtual customer support, recruitment on-demand, influencer marketing and field operations among others.

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